Everything you'd
want them to
know. Kept safe.
Delivered when
it matters.

Who We Are

Holdfast is a digital estate management service operated by Nexus-Sectech Ltd ("we", "us", "our"), registered in England and Wales (Company No. 17126982). Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. We are registered with the Information Commissioner's Office (ICO) under registration reference ZC120755. Our service allows users to store an encrypted vault of personal information and designate recipients to receive it under specified conditions.

Contact: [email protected]

What We Collect

We collect and process the following personal data:

• Account data — your name and email address, provided when you create a vault
• Recipient data — names and email addresses of people you designate to receive your vault
• Encrypted vault data — the contents of your vault, encrypted client-side before transmission. We never have access to the plaintext contents.
• Check-in activity — timestamps of your periodic check-ins and missed check-in events
• Payment data — billing information processed by Stripe. We do not store card details.
• Usage data — basic server logs, IP addresses, and request metadata for security and operational purposes
• Analytics data — anonymised page view data (page URL, referrer, browser type, OS, and country) collected via Plausible Analytics. This data contains no personal identifiers and is never linked to your account.

Zero-Knowledge Architecture

Your vault contents are encrypted in your browser using AES-256-GCM before being sent to our servers. Your passphrase is never transmitted to or stored by us. This means we are technically unable to read, access, or recover the contents of your vault. This is by design.

Passphrase Hint (Optional)

You may choose to set an optional passphrase hint — a short text clue (up to 200 characters) to help your recipients recall the passphrase. If enabled, this hint is stored in plaintext and is not encrypted. This is by design, as recipients need to read the hint without decrypting anything. The hint is visible to recipients on the vault open page and in the delivery email. You control whether the hint is shown via a visibility toggle in Settings, and you may edit or remove it at any time.

How We Use Your Data

• To operate the Holdfast service and deliver your vault to recipients when triggered
• To send check-in reminder, escalation, and delivery notification emails
• To process subscription payments via Stripe
• To respond to support enquiries
• To comply with legal obligations

Legal Basis (UK GDPR)

• Contract — processing necessary to deliver the service you have signed up for
• Legitimate interests — security logging, fraud prevention, and service improvement
• Legal obligation — where required by applicable law

Third-Party Services

We use the following sub-processors to deliver our service:

• Supabase — database and file storage hosting (EU region). Stores encrypted vault data, encrypted file attachments, recipient details, and account metadata.
• Resend — transactional email delivery for check-in reminders and vault delivery notifications
• Stripe — payment processing. Stripe's own privacy policy applies to payment data.
• Vercel — application hosting and serverless infrastructure
• Cloudflare — edge network, DDoS protection, DNS, and bot mitigation (Cloudflare Turnstile). Cloudflare acts as a reverse proxy for all traffic to Holdfast and processes IP addresses and request metadata at the network edge. Cloudflare Turnstile is loaded on signup, login, password reset, invite acceptance, account recovery, and the support form to verify that requests come from genuine users; Turnstile is privacy-preserving — it sets no tracking cookies, does not profile users, and does not track activity across sites, though it may process anonymised browser signals (user agent, interaction telemetry, IP address) to score bot likelihood. Cloudflare does not have access to encrypted vault contents. Data is processed in accordance with Cloudflare's DPA. See cloudflare.com/privacypolicy.
• Plausible Analytics — privacy-friendly, cookieless website analytics. Plausible collects anonymised aggregate data only (page views, referrers, browser, OS, country). No personal data is collected, no cookies are set, and no cross-site tracking occurs. Plausible is GDPR compliant and does not process personal data as defined under UK GDPR. See plausible.io/privacy.
• Google LLC (Google Workspace) — waitlist lead capture. Email addresses submitted via the Holdfast waitlist form are stored in Google Sheets with EU data residency. Google's Data Processing Amendment is in force. See workspace.google.com/terms/dpa.

We do not sell your data to third parties. We do not use your data for advertising.

Data Retention

• Your vault and account data are retained for as long as your account is active
• Vault data is never deleted due to payment lapse — only editing is restricted
• You may request deletion of your account and all associated data at any time by contacting us
• Delivery tokens expire after 30 days of issue

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at [email protected].

Cookies & Analytics

Holdfast does not use tracking or advertising cookies. We use localStorage in your browser solely to store your encrypted vault key material and session preferences.

We use Plausible Analytics to understand how the site is used. Plausible is cookieless — it sets no cookies and does not collect or store any personal data. Analytics data is aggregate and anonymous. You will not be tracked across sites or sessions.

Cloudflare Turnstile is loaded on signup, login, password reset, invite acceptance, account recovery, and the support form to distinguish humans from automated bots. Turnstile is privacy-preserving — it sets no tracking cookies and does not track users across sites. Strictly-necessary security cookies may be set briefly during the verification process.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email to registered users. The effective date above will be updated accordingly.

Agreement

By creating a Holdfast account or using our service, you agree to these Terms of Service. If you do not agree, do not use the service. These terms are governed by the laws of England and Wales.

The Service

Holdfast is a digital estate management and dead man's switch service. It allows you to store an encrypted vault of personal information, nominate recipients, and set a check-in schedule. If you stop checking in, the service escalates and ultimately delivers your vault to your nominated recipients.

Your Account

• You are responsible for maintaining the confidentiality of your login credentials and vault passphrase
• You must provide accurate contact information including a valid email address
• You are responsible for all activity that occurs under your account
• You must be at least 18 years old to use this service

Your Passphrase — Critical Notice

Your vault is encrypted with a passphrase that is never transmitted to or stored by us. We cannot recover your passphrase under any circumstances. If you lose your passphrase, your vault contents are permanently inaccessible — including to us. You are solely responsible for sharing your passphrase with recipients through a secure offline method of your choosing.

Recipient Responsibility

You confirm that you have the right to store personal information about your nominated recipients and that they have been informed (or will be informed) that they may receive communications from Holdfast. You are responsible for keeping recipient contact details current.

Vault Contents

You are solely responsible for the contents of your vault. You agree not to store:

• Content that is illegal under UK law
• Credentials or information belonging to third parties without their consent
• Content intended to harm, defraud, or harass any person

As your vault is zero-knowledge encrypted, we cannot monitor its contents. However, we reserve the right to suspend accounts where we have reasonable grounds to believe these terms are being violated.

Check-In Schedule and Delivery

• You are responsible for completing your check-ins on schedule
• Failure to check in will trigger escalation emails followed by vault delivery to your recipients
• Holdfast is not liable for unintended vault delivery resulting from missed check-ins
• Delivery links sent to recipients expire after 30 days

Subscription and Payment

• The free plan is provided without charge and may have feature limitations
• Paid plans are billed via Stripe on a monthly or annual basis
• Subscriptions renew automatically unless cancelled before the renewal date
• On cancellation, your account reverts to the free plan — vault contents and the dead man's switch remain active
• We do not offer refunds for partial billing periods except where required by law
• 30-day money-back guarantee: If you are unsatisfied with Holdfast for any reason, you may request a full refund within 30 days of your first subscription payment. This applies to first-time subscribers only and does not extend to subscription renewals, plan upgrades, or Lifetime purchases. Upon refund, your account will revert to the free plan. To request a refund, contact [email protected]
• We reserve the right to modify pricing with 30 days' notice to existing subscribers

Data and Deletion

• Your vault data is never deleted due to non-payment — your account reverts to the free tier with its limits, but existing entries and recipients are preserved
• You may request full account and data deletion at any time by contacting [email protected]
• Deletion is irreversible. Encrypted vault data will be permanently removed.

Service Availability

We aim to maintain high availability but do not guarantee uninterrupted access to the service. Scheduled maintenance will be communicated where possible. We are not liable for losses arising from service unavailability.

Limitation of Liability

To the fullest extent permitted by law, Holdfast and Nexus shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability to you in any calendar year shall not exceed the amounts paid by you to us in that period.

We are not liable for the actions of recipients upon receiving vault contents, or for the consequences of vault delivery triggered by missed check-ins.

Changes to These Terms

We may update these terms from time to time. Material changes will be communicated by email at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance of the updated terms.

Contact

For any questions regarding these terms, contact us at [email protected].